Tokens & Wallet · Saathum

This page explains how tokens and the in-app wallet work on Saathum. It sits alongside our Terms of Service, Refunds & Cancellations policy, Payouts & Withdrawals policy, and Pricing & Fees page.

1 Token = ₹1. Token prices and balances are expressed in whole Indian rupees. Any payment record keeps the exact token amount for that transaction.

1. Who you are dealing with

Who you are dealing with. Saathum is the platform brand of Ava Global International, Inc., a domestic Delaware corporation, and the global headquarters of Saathum.

Our legal entity. Ava Global International, Inc. is registered in Delaware. The public registered-agent address is 131 Continental Drive, Suite 305, Newark, Delaware 19713. For general and investor enquiries, write to [email protected].

India. An Indian subsidiary is being incorporated in Mumbai; its details will be published here once registered.

The site is evolving. Features may change, be paused, or be removed as we expand the service. Prices, fees and token values shown on the site are subject to the applicable product terms.

Registered office. 131 Continental Drive, Suite 305, Newark, Delaware 19713, United States.
Contact. [email protected] (support and billing) · [email protected] (general and investor enquiries) · [email protected] (privacy).

Your token balance is held by Ava Global International, Inc., a Delaware corporation. Because we are testing, balances are not a stored-value or payment instrument, are not open to the public, and test balances may be adjusted or reset while the product is in development.

2. What a token is

A token is an in-app unit of account. It records how much service you are entitled to use on Saathum. 1 Token = ₹1. This is the fixed customer-facing value for India. Token prices and balances stay expressed in Tokens and whole Indian rupees.

3. Top-ups convert into tokens

When you top up, the amount is recorded as Tokens at the fixed rate of ₹1 per Token. Your wallet balance remains expressed in Tokens. Existing balances and legacy records are preserved.

4. What tokens are not

Tokens use a fixed value of ₹1 per Token for accounting. Beyond that, a token is not a deposit, not a bank balance, not e-money or a payment instrument, not a security or investment, and not a cryptocurrency or virtual digital asset. Tokens do not earn interest, they cannot be transferred to another person's account, and they carry no ownership or profit rights in either company. They are spendable only inside Saathum. Withdrawal semantics are not yet available; see Payouts & Withdrawals for the current status.

5. What tokens can be spent on

AI features inside the app.
Marketplace purchases — digital services offered by other users.
Consultations — live consultancy sessions you book on the platform.

The token cost of a feature or service is shown before you confirm. Costs may change over time; see Pricing & Fees. Some features may be unavailable in some countries, or may be turned off temporarily.

6. Your balance

Your current token balance and recent activity are shown in the app. Please check your balance and transaction history regularly and tell us promptly if something looks wrong.

7. Correcting balance errors

We may adjust a balance to correct a technical error, a duplicate credit, a failed or reversed payment, a chargeback, or credit issued in error or obtained through abuse of a promotion. Where we make an adjustment, we will normally record it in your transaction history. If you disagree with an adjustment, contact [email protected].

8. Withdrawing unused tokens

Withdrawal semantics are not yet available. Do not treat a token balance as a promise of cash redemption or a payout method. If a payment or booking must be reversed, Saathum reverses the exact token amount recorded for that transaction; it does not recalculate a new rupee amount from a later rate.

Tokens already spent are consumed unless a refund or reversal applies. Refund rules are set out in Refunds & Cancellations.

9. Suspension and account closure

If your account is suspended — for example while we investigate suspected fraud, a chargeback, or a breach of our Terms of Service — we may temporarily prevent you from spending or withdrawing your balance while the matter is reviewed.

If you close your account, or if we terminate it, any treatment of the remaining token balance will follow the applicable law and account terms. No cash redemption or withdrawal workflow is currently available.

10. Expiry

Tokens do not carry an expiry date under this policy. If that ever changes, we will say so here and give notice in the app before it takes effect.

11. Changes to this policy

We may update this policy from time to time. We will post the updated version here and revise the "Last updated" date above.

12. Contact

Wallet, billing, and payout questions: [email protected]. General enquiries: [email protected]. See also our Terms of Service and Privacy Policy.